Refund and Return Policy

By visiting this website, signing up, or ordering from it, you agree to our Refund and Return Policy.

Refund and Return Policy – Seafood Express Restaurant

At Seafood Express Restaurant, we are committed to providing you with the finest seafood dining experience. We understand that there may be situations where you need to request a refund or return, and we strive to make this process as straightforward as possible. Please take a moment to read our policy below.

1. Refund Eligibility

We offer refunds under the following circumstances:

a. Order Errors: If we make a mistake with your order (e.g., wrong item, missing item, or incorrect preparation), we will issue a full refund or send the correct order as soon as possible.

b. Quality Issues: If you receive food that is of substandard quality or not up to your expectations, please contact us within 24 hours of receiving the order. We may request photographic evidence to assess the issue. Based on our evaluation, we will offer a full or partial refund.

c. Cancellations: If you need to cancel your order before it is prepared and dispatched, please contact us as soon as possible. We will process a full refund for canceled orders.

2. Return Policy

As we deal with perishable food items, we do not accept returns for items you have already received and consumed. However, we will be happy to address quality issues or errors in your order as stated above.

3. Refund Process

To initiate a refund, please follow these steps:

a. Contact Us: Notify us of the issue by calling our customer support team at [insert contact information] or emailing us at [insert email address]. Please provide your order number and a description of the problem.

b. Evaluation: We will review your request and may request additional information, such as photographs, to assess the issue.

c. Refund Issuance: If your refund request is approved, we will process the refund to the original payment method within [insert number] business days. The time it takes for the refund to reflect on your account may vary depending on your payment provider.

4. Changes to Orders

If you need to make changes to your order, such as modifying items, delivery addresses, or delivery times, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes for orders that are already in preparation or en route.

5. Contact Us

If you have any questions or concerns regarding our refund and return policy, please do not hesitate to reach out to us at [insert contact information]. We value your feedback and will work diligently to ensure your satisfaction.

Seafood Express Restaurant reserves the right to make changes to this policy without prior notice. Please check this page for the most up-to-date information regarding our refund and return policy.

Thank you for choosing Seafood Express Restaurant. We look forward to serving you the finest seafood dishes with the highest level of quality and service.

Last updated: 06-11-2023

Questions about the Refund Policy should be sent to us at admin@seafoodexpress.ae